The property management side of the real estate industry is known for having a high turnover, either as PMs look to rise through the ranks or seek agencies which suit their style of working.

If your rent roll is going around in circles and has a revolving door of staff and clients, setting KPIs can be a good way to get things on the right track.

While many areas of the real estate industry have generally been fortunate to recover from the setbacks of 2019 and 2020, last year taught us the importance of being prepared for anything. It has also highlighted areas real estate principals need to pay attention to into the future.