How to manage staff during a rent roll transition

How to manage staff during a rent roll transition

When you sell or buy a rent roll, often property managers and administrative staff are included as part of the deal. If they’re not happy about the change, your customers, your reputation and your relationships can be at risk of ending up in the wrong hands.

Avoid the loss of valuable information and clients by planning ahead and structuring a plan to manage staff during a rent roll transition.

Future-proof your rent roll sale by niching your market

Future-proof your rent roll sale by niching your market

Having handled the sale of dozens of rent rolls over the last few years, I’ve come to recognise the precursors of a smooth and successful sale process.

For example, agency owners who stay on top of bookkeeping find it much easier to prepare their rent roll for sale. They have all the information of the past three to five years to hand and they’re able to present it clearly. This helps quantify the value more easily to the buyer.

How to survive a property market downturn

How to survive a property market downturn

During an upswing in the property market, new real estate agents flock to the business, excited to take home their piece of the pie. However, reality inevitably bites! Being able to survive the hard times requires persistence, planning and strategy.

When the property market takes a breather and homeowners become reluctant to sell, here are some ways to ensure your business doesn’t go down the plughole.

Why banks want more paperwork

Why banks want more paperwork

Both property and small business are two areas of the economy feeling the heat as a result of the 2018 Banking Royal Commission. If you own a real estate agency, this can be troubling news!

During commission hearings, it was found lenders including ANZ and Westpac financed small business loans which the Financial Ombudsman later ruled should not have been approved. In one case raised as part of the enquiry, it was reported borrowers were given in excess of $200,000 despite providing unrealistic financial forecasts.

How to use Facebook for multi-office real estate agencies

How to use Facebook for multi-office real estate agencies

Often the purchase of a rent roll can mean a real estate business has acquired another location and office. Part of the success of a rent roll transition in a situation like this, is what happens after the ink has dried on the contracts.Not only does the agency have to integrate the new rent roll, landlords and staff into their existing business, there is the issue of branding. Most established agencies understand the value of a consistent brand across multiple offices, however the one place we consistently see brand degradation is on social media and on Facebook in particular.

Updating an older strata building

Updating an older strata building

It makes sense to upgrade an older building to improve the value for residents. These five tips will have a complex looking more 2020 than 1990.

With so many new developments being flung up around our capital cities (and beyond), it can be difficult for older strata complexes to compete when it comes to attracting buyers and tenants.


Smart Contracts - what they are and how they will affect your rent roll

Smart Contracts - what they are and how they will affect your rent roll

Blockchain is the latest technology buzzword. While many associate it with Bitcoin and cryptocurrency, the potential of the blockchain and smart contracts is being realised across many different industries from finance to the food-chain. For the real estate industry, the concept of a smart-contract, could be revolutionary, and for those opposed to change, not in a good way.   Smart Contracts 101 The majority of contracts are paper based and filled in by hand or on a computer.

How to value a strata roll

How to value a strata roll

Managing strata rolls can be a great strategy to generate revenue and improve the value of your real estate business.   Where a rent roll covers the leased apartments or homes you manage, your strata roll covers the management of entire apartment blocks, i.e. a Strata Plan. Your strata roll may include a mix of bijou buildings with only 12 units, medium size blocks and larger complexes with up to 200 apartments and car spaces.   Managing a strata plan is a lot of work. The role includes organising garden maintenance, external cleaning and repairs in common areas.

Affordable property investing: is BRICKX the answer?

Affordable property investing: is BRICKX the answer?

With property values soaring (some Australian suburbs have risen by 50 percent in the last five years), many prospective homebuyers are finding themselves priced completely out of the market.   Property has the potential to be an incredible financial stabiliser and is seen as a smart investment, however those who can’t get their foot in the door have no chance of joining the party.   Or do they? A new ‘disruptor’ has recently been launched, which claims to put buyers on the ladder to home ownership with a starting price of just $100.

Three tools that are making property admin easier

Three tools that are making property admin easier

No matter what industry you are in, one of the secrets to running a profitable small business (i.e. real estate agency) is to have efficient systems and processes.   By standardising the way you do things, you can allow your business to run without you and free up the time of your staff.   Along with the importance of systems is the need for time-saving tools. Combine the right management software with the correct systems and you will reduce dozens of the pain points which can slow down your business. 

Aged care meets medium density living

Aged care meets medium density living

In 1950s Australia, the message ‘Populate or Perish’ was received with gusto by Australian families, many of whom produced several children to boost the foundations of the nation.   As we near the year 2020, this ‘Baby Boomer’ generation is reaching their twilight years. Their children are grown and have flown the nest, work is winding down and their housing needs are changing from spacious family blocks to practical apartments.   Unlike previous generations, the Baby Boomers are not letting retirement slow them down.

Protecting your rent roll during the sale process

Protecting your rent roll during the sale process

When you own a real estate agency, your rent roll makes up a huge part of the value. You put a lot of blood, sweat and tears into building it up and maintaining it.   Despite all the hard work which goes into building a rent roll, one of the threats it faces is from the people who come into contact with it every day. An example I came to hear about involved a disgruntled property manager defecting to the competition after a rent roll changed hands. Once they had established themselves at the new business, they began ringing landlords and convincing them to jump ship. 

Artificial intelligence is coming for your job

Artificial intelligence is coming for your job

When you think of artificial intelligence you may picture robots and self driving cars. The reality is this technology is already all around us.   Your bank, your voice assistant (Siri, Google, Alexa) and even your flight bookings are already managed through AI. Big data systems gather information each time you interact with them, relying on your purchasing habits and your requests and those of others to predict what your next move will be.   Every industry is set to be disrupted by artificial intelligence, including real estate. 

Would a peer to peer ratings system improve tenant behaviour?

Would a peer to peer ratings system improve tenant behaviour?

What if landlords and tenants were able to rate each other?   In this new world of the sharing economy, leaving a rating is common. We do it for our Uber drivers and for our AIRbnb hosts. We leave reviews when we go out to eat, when we receive exceptional service or when we buy a shonky product.   Rent sites like DontRentMe and Bad Landlord call out property owners who do constant drivebys or have unrealistic expectations. Reviews share horror stories of apartments “not fit for human habitation” and of “water pouring in through windows”. 

Does current rental legislation need a serious up-level to be future ready?

Does current rental legislation need a serious up-level to be future ready?

The life of a property manager is not easy! Your daily task list is a mile long and you are fielding constant queries from both tenants and landlords. There are new clients to onboard and a stream of requests and repairs to attend to.   When it comes to dealing with tenants, it can feel like a losing battle. Recent changes to tenancy laws in Victoria have fallen in the favour of renters, meaning there is a whole new raft of legislations to catch up with.   

Airbnb: Rules for property owners, tenants and strata

Airbnb: Rules for property owners, tenants and strata

AirBnB is one of the world’s greatest disruptors, having shaken up the real estate, travel and hotel industries.   The idea came from two San Francisco-based former schoolmates who were struggling to pay their rent. To make some extra money, the two offered an airbed in their living room to visiting conference delegates. ‘AirBedandBreakfast’ soon evolved into Airbnb and those young men never had to worry about paying rent again. But did they create a monster?